SHIPPING & DELIVERY

  • Shipping fees are non-refundable
  • All orders are shipped in the order they are received
  • Shipping hours are: Monday–Friday, 9am–5pm
  • Please allow up to 3 days for your orders to ship
  • We primarily use USPS or UPS to ship our orders.   You must contact AGAVE SUPPLY for any special shipping requests.
  • The shipping rate is a flat fee of $5, free on orders over $150.
  • You will be sent a tracking number when your shipping label prints, please allow up to 12 hours for tracking information to be updated.
  • Once your order leaves AGAVE SUPPLY, it is out of our control. For questions and concerns about shipping, please contact the carrier
  • AGAVE SUPPLY will not be responsible for any items lost during shipping

RETURNS & REPLACEMENTS

  • Merchandise that has been used or altered will not be accepted for return or exchange
  • Returns and exchanges will be accepted within 30 days of the delivery confirmation date. If there is a price difference you will be contacted for your payment information
  • All returns packages should be insured. There will be no refunds on items damaged in shipping. You must file a claim with the carrier
  • We do not reimburse shipping costs
  • Your account will be refunded within 3–10 days of receipt of your item