SHIPPING & DELIVERY
- Shipping fees are non-refundable
- All orders are shipped in the order they are received
- Shipping hours are: Monday–Friday, 9am–5pm
- Please allow up to 3 days for your orders to ship
- We primarily use USPS or UPS to ship our orders. You must contact AGAVE SUPPLY for any special shipping requests.
- The shipping rate is a flat fee of $5, free on orders over $150.
- You will be sent a tracking number when your shipping label prints, please allow up to 12 hours for tracking information to be updated.
- Once your order leaves AGAVE SUPPLY, it is out of our control. For questions and concerns about shipping, please contact the carrier
- AGAVE SUPPLY will not be responsible for any items lost during shipping
RETURNS & REPLACEMENTS
- Merchandise that has been used or altered will not be accepted for return or exchange
- Returns and exchanges will be accepted within 30 days of the delivery confirmation date. If there is a price difference you will be contacted for your payment information
- All returns packages should be insured. There will be no refunds on items damaged in shipping. You must file a claim with the carrier
- We do not reimburse shipping costs
- Your account will be refunded within 3–10 days of receipt of your item